If you have logged a Support Call with us you probably were asked to gather some Journal files for us to look at. Journal files are a great troubleshooting tool.
If your not sure what I am talking about let me explain a little bit. Journal files are text files that Revit writes as you are using the application. They record the history of your session of Revit. Typically, they are stored in the Program Files directory in a Folder under the Revit Product version folder called Journals.
Journals contain information about the session of Revit that was or is running (they record as you are using the application so if you are still in it, it is still recording). The files are named in numerical order, the highest number is from the last session of Revit that you ran.
Support asks for these files because they help us to learn more about the version of Revit you are using, hardware in your machine, memory usage within Revit, and any error messages that might have been displayed.
I am going to discuss each of these items in different parts. Today, I'll talk about the how a Journal file tells us about the version of Revit you are using.
Journal files record the Build number of the version of Revit you are using. Each release and service pack of Revit has a different build number associated with it. 32 bit and 64 bits have similar build numbers, but a (x64) would be appended to the build number of a 64 bit version of Revit.
The Build number is located on the third line of a journal file. It looks like this:
This information tells product support if you are using the latest available version of Revit and service pack. Our recommendation is that you stay on the latest build of your Revit product so that you benefit from all the updates and fixes in Service Packs.
Next Time, I'll talk about the Hardware information that is stored in a journal file.
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